🔄 Refund & Cancellation Policy
Startup India Experts
A platform by Sudha Software Solutions Pvt. Ltd.
Last Updated: 24/02/2026
Startup India Experts is a technology platform operated by Sudha Software Solutions Pvt. Ltd. Compliance services are delivered by independent partner professionals.
This Refund & Cancellation Policy governs all payments made for consultancy services via our platform. By purchasing our services, you agree to this policy.
1. Nature of Services
Startup India Experts provides professional consultancy assistance for:
- DPIIT Recognition Support
- Startup India Application Filing
- Documentation & Compliance Guidance
2. General Refund Rule
All consultancy service fees are non-refundable once work has commenced.
“Work Commenced” includes but is not limited to:
Once any of the above activities have begun, refund requests will not be entertained.
3. No Refund in Case of Government Rejection
Government approval or DPIIT recognition is subject to Government discretion. Refunds will NOT be provided if:
- Application is rejected
- Clarifications are raised
- Additional documents are requested
- Recognition is denied
- Tax exemption is not granted
We do not guarantee approval.
4. Refund Eligibility (Limited Circumstances)
Refunds may only be considered if:
- Payment was made twice accidentally
- Payment was made due to technical error
- Work has NOT yet commenced
- Service is cancelled within 24 hours of payment and no processing has started
Refund requests must be submitted in writing to:
contact@startupindiaexperts.comApproval of refund is solely at company discretion.
5. Cancellation Policy
Clients may request cancellation by email. If requested:
Refund may be processed after deduction of a processing fee (up to 20%) to cover administrative handling, payment gateway charges, and staff time.
No refund.
6. Chargeback & Payment Dispute Policy
To prevent misuse and fraudulent disputes, if a client initiates a chargeback without contacting us first:
- We will provide all engagement proof (records, logs, drafts) to the bank.
- Client access to ongoing services will be immediately suspended.
- Legal recovery action may be initiated for fraudulent disputes.
By purchasing services, you agree not to initiate a chargeback without first attempting written resolution.
7. Processing Timeline
If approved, refunds are processed within 7–14 business days via original payment method. Gateway charges are non-refundable.
9. Partial Refund
In rare cases where work is partially completed, management may approve a partial adjustment based on work status. Decision is final.
8. Non-Refundable Situations
Refunds will NOT be issued for delay in client data, change of business plan, government policy changes, or client dissatisfaction after submission.
10. Fraudulent Information
No refund will be issued if the client provides fake documents or misrepresents eligibility. We reserve the right to report fraudulent documents to authorities.
Startup India Experts
India’s trusted platform for Startup India registration and compliance services.
A platform by Sudha Software Solutions Pvt. Ltd.
01, Ground Floor, BOI Zonal Audit Office Building, Pragati Path, Makchund Toli, Chutia, Ranchi - 834001